શિપિંગ
Shipping and Delivery Policy – AlphonsoMango.in (Powle Home Foods)
Last updated: 23 September 2026. This policy applies to every order placed on alphonsomango.in. Returns, replacements and refunds are covered separately in our Return, Replacement and Refund Policy.
Shipping at a glance
| Delivery charge | Free delivery on every order, everywhere we deliver in India. No minimum order value, no packing charge, no weight-based charge. |
|---|---|
| Order cut-off | Orders received before 1:00 PM IST are dispatched the same day, Monday to Saturday. |
| Delivery time | Next day (within 24 hours of dispatch) to metro cities and many other areas; 1 to 3 days elsewhere in India. Mumbai addresses can also receive deliveries on Sunday. Dates shown at checkout and in your shipping email are estimates. |
| Payment | Prepaid only: UPI, cards, net banking and wallets. We do not offer cash on delivery. |
| Where we deliver | India only. Packaged products reach every PIN code. Fresh mangoes reach serviceable PIN codes only (see below). |
| Couriers | Fresh mangoes: BlueDart, with more partners being added from December 2026. Other products: BlueDart, Delhivery, Ekart or XpressBees, chosen by PIN code. |
| Tracking | A tracking link is emailed and sent on WhatsApp at dispatch, and is always available on the Track order page. |
| Help | support@alphonsomango.in · WhatsApp or call +91 70830 75556 · reply within one business day. |
1. Delivery charges
Delivery is free across serviceable India on all products, in every quantity. The price shown on the product page and at checkout is the full amount you pay. We do not add packing, handling, facilitation, fuel or weight-based charges, and there is no minimum order value for free delivery. All orders are prepaid through UPI, cards, net banking or wallets; we do not offer cash on delivery.
The only extra cost that can ever arise is a re-delivery fee charged by the courier when a parcel cannot be delivered because the address or phone number you gave was wrong or incomplete. We will tell you the amount before anything is re-sent, and you can choose a refund instead as set out in the refund policy.
2. Dispatch and delivery times
- Dispatch days: Monday to Saturday, across India, for fresh fruit and packaged products alike. Orders received before 1:00 PM IST are dispatched the same day; orders received after 1:00 PM, or on Sunday, are dispatched on the next dispatch day.
- Sunday deliveries: Mumbai addresses can be delivered on Sunday. Elsewhere, parcels move through the courier network on Sunday and are delivered on the next working day.
- Public holidays: when a national holiday closes the courier network we hold fresh fruit for the next dispatch day rather than let it sit in a hub, and we tell you by WhatsApp if that changes your delivery date.
- Transit time: next day to metro cities and most large towns, 1 to 3 days elsewhere in India. Remote and hill areas can take longer.
- Pre-orders and Monthly Pass: fresh mangoes are harvested to order during the season. Pre-orders are dispatched in the delivery window shown on the product page, and you can change the quantity or delivery week any time before dispatch.
Delivery dates are estimates. Courier capacity, weather, harvest timing and public holidays can move them, and we are not liable for delays once a parcel has been handed to the courier. If a delay means we cannot deliver fresh fruit in good condition, we will contact you and either reschedule the dispatch or refund you in full.
3. Where we deliver
- Packaged products are delivered to every PIN code in India.
- Fresh mangoes (Ratnagiri Alphonso, Devgad Alphonso, other Alphonso, Pairi and Kesar) and other fresh fruit are delivered only to PIN codes served by our cold-chain courier. About 14,000 PIN codes are not serviceable today, and roughly 7,000 more are expected to come online by January 2027 as courier partners are added. Enter your PIN code on the product page to check before ordering.
- Outside India: we do not ship retail orders abroad. You can order from any country for delivery to an address in India. For commercial export, Powle Home Foods is an APEDA registered exporter; please use the mango export enquiry page.
If we discover after you order that your PIN code cannot be served, we will refund the full amount paid within 7 business days of informing you.
4. Receiving your order
- Parcels are delivered to the address you enter at checkout, not to a named person or a fixed time. Please make sure someone can receive the parcel on the first delivery attempt, especially for fresh fruit, which is shipped semi-ripe and does not tolerate courier re-attempts.
- Check the outer box before signing. If the box is crushed, wet or open, either refuse the delivery or accept it and photograph the box and contents straight away.
- Report transit damage, wrong items or missing items within the claim windows in the refund policy: 24 hours for fresh fruit, 48 hours for packaged products. Photos of the box and the product with your order number on WhatsApp are enough; no product needs to be sent back for these claims.
- Our courier partners and our team may call or message you to confirm the address or delivery slot. Please keep the phone number on the order reachable.
5. Order tracking
Tracking information is generated by our courier partners and shown on the Track order page as a convenience. Courier scans can lag by a few hours. If a tracking page has not updated for 48 hours, contact us and we will chase the courier for you.
6. Changes, postponements and cancellations
- Before dispatch: you can change the delivery address or phone number, or cancel the order free of charge with a full refund. WhatsApp or call +91 70830 75556 with your order number.
- Postponing a fresh mango or fresh fruit delivery: fresh fruit is harvested and packed against your order as soon as it is received and starts ripening at once, so a delivery can be moved by a maximum of 2 days, and only if you tell us before dispatch. Longer postponements are not possible. If you need the fruit later than that, cancel before dispatch for a full refund and re-order for the week you want.
- Postponing packaged products: tell us the new date before dispatch and we will hold the order.
- Changing the address after dispatch: possible only within the same city, subject to the courier accepting the change, and you must ask as soon as possible. A change to a different city is not possible once the parcel is on its way: the courier will deliver to the original address, or return the parcel to us if it cannot. For fresh fruit a parcel returned for this reason is not eligible for a refund, as set out in the refund policy.
- After dispatch, fresh fruit cannot be cancelled because the fruit has been harvested and packed for you. Packaged-product orders can still be returned under the 10-day return window in the refund policy.
- We may cancel an order ourselves if the PIN code is not serviceable, stock runs out at the end of the season, a product or price was listed in error, the order fails our payment or fraud checks, or the address appears to be incorrect or fictitious. In every such case the full amount paid is refunded within 7 business days.
- Quantities that indicate commercial resale may be cancelled and refunded in full. Bulk buyers, resellers and corporate gifting customers are welcome through the reseller and corporate gifting pages, where pricing and dispatch are arranged separately.
- If a payment is disputed or charged back with your bank, delivery is paused until the dispute is resolved.
7. Refunds
All refunds under this policy are issued within 7 business days to the original payment method, or to a bank account you provide if that is not possible. Full details are in the Return, Replacement and Refund Policy.
8. Events beyond our control
We are not liable for delay or non-delivery caused by events beyond our reasonable control, including floods, cyclones, strikes, transport disruption, public health restrictions or courier network failures. Where such an event stops us from fulfilling a fresh-fruit order, we will reschedule the dispatch with your agreement or refund you in full.
9. Contact
Powle Home Foods, No. 07, Bhave House, Kale Marg, Bail Bazar, Kurla West, Mumbai 400070. Email support@alphonsomango.in, WhatsApp or call +91 70830 75556. We reply within one business day, in English, Hindi or Marathi. FSSAI licence 10020022011783 · APEDA registration 225579.