Return, Replacement and Refund Policy – AlphonsoMango.in (Powle Home Foods)

We sell two kinds of products, and each has its own policy.

1. Fresh fruit and perishables (Alphonso and other mangoes, fresh fruit, aamras, sweets)

• No physical return is required. Fresh fruit cannot be returned, so we resolve problems with a replacement or a refund.
• What is covered: transit damage, wrong item, missing items, or a clear quality failure on arrival.
• Claim window: within 24 hours of delivery.
• How to claim: send photos or a short video of the fruit and the packaging on WhatsApp to +91 70830 75556 or email [email protected], with your order number.
• Resolution: a fresh replacement dispatch, or a refund, at your choice, within 2 business days of approving the claim.
• Not covered: normal ripening variation or the natural mix of sizes within a grade, claims made after 24 hours, fruit stored incorrectly after delivery, a wrong or incomplete address, refused or delayed delivery, or delivery rescheduled by you after dispatch. Mangoes are shipped semi-ripe and must be received on the first delivery attempt.

2. Packaged products (dry fruits, nuts, dates, spices, saffron, powders, pulp tins and other sealed goods)

• Return window: 10 days from delivery.
• Condition: the product must be unopened, in its original sealed pack. Opened food packs cannot be returned for hygiene reasons.
• Damaged, wrong or missing items: report within 48 hours of delivery with photos, and we will send a replacement or refund without the product being returned.
• Return shipping: free. We arrange the pickup or reimburse the courier cost for approved returns.
• Restocking fee: none.

3. Refunds

• Refunds are issued within 7 business days of approving a claim or receiving a returned item.
• Refunds go to the original payment method. If that is not possible, we refund to a bank account you provide by email, within the same 7 business days.
• If we cannot fulfil an order at all, for example because a courier does not serve your pin code, stock runs out at the end of the season, or weather disrupts the harvest, we refund the full amount paid within 7 business days of informing you.

4. Cancellations and pre-orders

• Orders and pre-orders can be cancelled free of charge any time before dispatch, with a full refund.
• Fresh fruit deliveries can be postponed by at most 2 days, and only if you ask before dispatch. Fresh fruit is harvested and packed against your order and cannot wait longer; for a later date, cancel before dispatch and re-order.
• After dispatch, a delivery address can be changed only within the same city and only if the courier accepts the change. A change of city is not possible; the parcel is delivered to the original address or returned to us, and a fresh fruit parcel returned for this reason is not refundable.
• Once dispatched, fresh fruit orders cannot be cancelled.

5. How to reach us

[email protected] · WhatsApp +91 70830 75556 · Powle Home Foods, No. 07, Bhave House, Kale Marg, Bail Bazar, Kurla West, Mumbai 400070. We reply within one business day.