iii. The wrong item(s) was/were received.
vii. In case, wrong product(s) is/are delivered, you will need to ship the product(s) to us and we will ship a replacement immediately or will initiate a refund.
viii. In the case of missing product(s), we will ship you the missing product(s) or will initiate a refund.
xii. All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for COD/Cheque paymode, where refund shall be processed via Cheque
xiii. Charges displayed on the site include only the cost of the product, Service fee for payment, facilitation fee and shipping charges will be levied/charged extra as applicable. Similarly for any applicable refunds the full amount, which has been charged, is refunded.
xiv. For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center of the manufacturer, respectively. www.alphoonsomango.in / Powle Home Foods shall not be held responsible for any refund claim in such a case from the customer.
xvi. www.alphoonsomango.in / Powle Home Foods reserves the right to cancel any order placed which is not available, out of stock or in short supply.
xviii. For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center of the manufacturer, respectively. www.alphoonsomango.in / Powle Home Foods shall not be held responsible for any refund claim in such a case from the customer.
xiv. Octroi charges may be levied on some products displayed on the site. These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded as well Octroi charges may be applicable Customer end while and delivery and return also this charges will not be refunded.
xvi. The www.alphoonsomango.in / Powle Home Foods shall not be liable for any delay / non-delivery of goods due to flood, fire, wars, acts of God or any cause that is beyond the control of the company and no responsibility or liability of any violation of local or international laws that may be incurred by your visit and/or transaction/s on this web-site.
xvii. In the event if the payment has been processed by Vendor / Seller for the returned Product(s), the refund amount shall be credited to your credit / debit card account and the same shall be duly notified to by email to your email address provided at the time of registration.
xviii. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
xix. In case the Seller / Vendor rejects the return request of the Buyer, and Buyer raises a dispute, then www.alphoonsomango.in / Powle Home Foods will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.
All return product(s) should be unused and should be sent back along with original box and invoice to:
www.alphoonsomango.in / Powle Home Foods Mumbai
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days.