Last updated: 23 September 2026. The canonical version of this policy is published at alphonsomango.in/policies/refund-policy. Shipping terms are in the Shipping and Delivery Policy.
We sell two kinds of products, and each has its own policy.
1. Fresh fruit and perishables (Alphonso and other mangoes, fresh fruit, aamras, sweets)
- No physical return is required. Fresh fruit cannot be returned, so we resolve problems with a replacement or a refund.
- What is covered: transit damage, wrong item, missing items, or a clear quality failure on arrival.
- Claim window: within 24 hours of delivery.
- How to claim: send photos or a short video of the fruit and the packaging on WhatsApp to +91 70830 75556 or email [email protected], with your order number.
- Resolution: a fresh replacement dispatch, or a refund, at your choice, within 2 business days of approving the claim.
- Not covered: normal ripening variation or the natural mix of sizes within a grade, claims made after 24 hours, fruit stored incorrectly after delivery, a wrong or incomplete address, refused or delayed delivery, or delivery rescheduled by you after dispatch. Mangoes are shipped semi-ripe and must be received on the first delivery attempt.
2. Packaged products (dry fruits, nuts, dates, spices, saffron, powders, pulp tins and other sealed goods)
- Return window: 10 days from delivery.
- Condition: the product must be unopened, in its original sealed pack. Opened food packs cannot be returned for hygiene reasons.
- Damaged, wrong or missing items: report within 48 hours of delivery with photos, and we will send a replacement or refund without the product being returned.
- Return shipping: free. We arrange the pickup or reimburse the courier cost for approved returns.
- Restocking fee: none.
3. Refunds
- Refunds are issued within 7 business days of approving a claim or receiving a returned item.
- Refunds go to the original payment method. If that is not possible, we refund to a bank account you provide by email, within the same 7 business days.
- If we cannot fulfil an order at all, for example because a courier does not serve your pin code, stock runs out at the end of the season, or weather disrupts the harvest, we refund the full amount paid within 7 business days of informing you.
4. Cancellations and pre-orders
- Orders and pre-orders can be cancelled free of charge any time before dispatch, with a full refund.
- Fresh fruit deliveries can be postponed by at most 2 days, and only if you ask before dispatch. Fresh fruit is harvested and packed against your order and cannot wait longer; for a later date, cancel before dispatch and re-order.
- After dispatch, a delivery address can be changed only within the same city and only if the courier accepts the change. A change of city is not possible; the parcel is delivered to the original address or returned to us, and a fresh fruit parcel returned for this reason is not refundable.
- Once dispatched, fresh fruit orders cannot be cancelled.
5. How to reach us
[email protected] · WhatsApp +91 70830 75556 · Powle Home Foods, No. 07, Bhave House, Kale Marg, Bail Bazar, Kurla West, Mumbai 400070. We reply within one business day.