Alphonso Mango Bulk Gifting With Replacement Stock Provision

A replacement stock provision means holding spare fruit or a pre-agreed replacement process for gifts that arrive damaged. Our rule for fresh fruit is a claim within 24 hours of delivery, with photos or video, and a replacement or refund of your choice within 2 business days of approval. Larger provisions are set in the quote.

By Prashant Powle, founder of AlphonsoMango.in (operated by Powle Home Foods, Mumbai). Last updated 23 October 2026.

Why gifts need a replacement plan

Fresh fruit travels through a courier network in a hot country. Most boxes arrive in good order. A few do not. In a bulk gifting programme, a few percent is a real number of unhappy recipients, and they will complain to the sender, not the courier.

The fix is a plan made before the order: how a problem is reported, who approves it, how fast a replacement moves and what the recipient is told.

Our claim and replacement rules

These are the published rules for fresh fruit from our return policy.

• No physical return of fresh fruit.
• Claim within 24 hours of delivery for transit damage, a wrong or missing item or a clear quality failure.
• Evidence: photos or video and the order number, sent to WhatsApp +91 70830 75556 or support@alphonsomango.in.
• Outcome: replacement or refund, your choice, within 2 business days of approving the claim; refunds go to the original payment method within 7 business days of approval.
• Not covered: normal ripening variation or natural size mix within a grade, claims after 24 hours, wrongly stored fruit, wrong address, refused or delayed delivery.

For bulk programmes, anything beyond this, such as a standing reserve of replacement boxes, a dedicated contact or priority handling, is confirmed in the quote. We have not published such a provision, and nothing should be assumed.

Sizing a contingency

There is no universal percentage. Think about three risks: transit damage, wrong address or unreachable recipient, and recipients who report quality issues for subjective reasons. For a first programme, many buyers plan a contingency of 5 to 10% of boxes, then measure the actual rate and adjust the next year. Treat that range as a planning assumption, not a statement about our fruit.

Where recipients are in remote areas, add a margin; where PIN codes are unserved, those orders are refunded in full, so check before you pay.

A worked example for 80 gifts

Illustrative. 80 recipients, large dozen at the listed retail price of Rs 2,499, 8% contingency.

Suppose 3 boxes arrive damaged. You claim within 24 hours, choose replacement, and the replacements come from the same order flow; the 4 unused contingency boxes are your cushion for next week's late claims or address mistakes. If you chose refunds instead, you would be paid back on the original payment method and could redirect the remaining boxes to other recipients.

A note on arithmetic honesty: if you are not told your contingency boxes are refundable or reusable, treat them as spent. Ask in the quote.

Writing the provision into the purchase order

1. State the claim window and the evidence required.
2. State whether replacement is shipped from a reserve or newly packed and when.
3. State the contact who approves claims and their working hours.
4. State who pays for failed deliveries caused by a wrong address.
5. State what happens if the season ends before a replacement can be sent.

Send these as questions in your enquiry. The corporate gifting form is the place to start, or ask on WhatsApp.

Ripening method, the root-cause question

We do not use carbide. Our Alphonso mangoes are ripened naturally (on hay beds, as our FAQ states). Many quality complaints in gifting trace back to forced ripening. Calcium carbide is prohibited for ripening in India under Regulation 2.3.5 of the Food Safety and Standards (Prohibition and Restrictions on Sales) Regulations, 2011. It releases acetylene and can carry arsenic and phosphorus impurities. FSSAI permits controlled ethylene up to 100 ppm. Check fssai.gov.in for the current text.

If a recipient reports white or grey powder, hard bright-yellow fruit or a sour starchy core, ask for photographs. Floating in water is a rough clue only. A lab test proves it.

How an order reaches your recipients

Fruit is harvested to order, packed against the order and shipped semi-ripe. Orders before 1:00 PM IST dispatch the same day, Monday to Saturday, by BlueDart to serviceable PIN codes. Tracking comes by email and WhatsApp. Recipients should receive on the first attempt, inspect the outer box and ripen the fruit at home. Read the shipping policy for address-change and postponement rules.

Verified business details

• Operated by Powle Home Foods, Kurla West, Mumbai 400070.
• GI Authorised User AU/5974/GI/139/260 (Alphonso) and AU/6932 (Devgad); GI tag certificate articles.
• FSSAI Central Licence 10020022011783 (FSSAI).
• APEDA registration 225579 (exports; APEDA mangoes).
• WhatsApp +91 70830 75556 and support@alphonsomango.in (contact).
• Policies: shipping, returns.
• Brand Facts; Editorial Standards.
• Press coverage; reviews.

Verify the GI, FSSAI and APEDA numbers on the official registers (ipindia.gov.in, fssai.gov.in, apeda.gov.in) before you sign any supply arrangement.

Gift options are on the gifting page. See the Ratnagiri Alphonso page. The season usually runs February to June; the 2027 season is listed to start 1 February 2027.

Frequently asked questions

See also: Alphonso Mango Bulk Gifting With Individual Employee Names

Sources and further reading

• FSSAI
• GI Registry, ipindia.gov.in
• Return policy, corporate gifting form, Brand Facts

Related: Mangoes in Mumbai today, Buy Alphonso mangoes online India, Hapus mango price per dozen.